Today 8 November 2008, I supposed to have new internet connection installed in my house. But one recognized newly established internet provider, whose president director involved in corruption case lately, has disappointed me. Well maybe I’d share the chronology first.
In beginning October, I started thinking to change my internet connection provided by Telkomsel, through Telkomsel Flash, into one provided by the disappointing one, let’s call this FM. I thought to change because the wireless internet connection didn’t render a excellent service for most of the disconnection, the inconvenience for the setting in my mobile modem, and the not-helping customer service officers.
At first, I considered picking FM or Telkom Speedy, another service provided by the government-owned corp. I was considering Speedy because its promotion which allows the users to have free-charge internet connection from 8 P.M. till 8 A.M. (if I’m not wrong). However, after asking several friends that have trouble with Speedy, I pick the FM one which had been incessantly recommended by most of my friends.
Hastily, I called the CSO of FM and asked to get installation. To tell you, to get one I had to have more than one phone call—it takes several—for the irresponsiveness of the CSOs. Well let’s say that the phone calls didn’t really bother me, but only to remind you some of their disappointing services. The next ones are getting interesting and disappointing. Well after some agreements that I’ll take the package 512 kbps, I’ll buy modem from them, and I’ll wait for the appointment-for-installation call, commonly, I waited the processes to be completed (one of those are waiting the available modem).
At beginning November, or perhaps late October, I was called to confirm the package which I subscribed and to tell me the schedule for installation. I was told that I will have their technicians at my home on Saturday, 8 November 2008—today. My reaction is quite happy then because it’s all expected. To make sure, because they were not calling me back to reconfirm, initiatively I called them yesterday, 7 November 2008. Well the CSO said that all set and she told me that the installation will take place from 3.00 P.M. till 5.30 P.M., thus I was happy to hear that. For that information, I was certainly cancelled my entire schedule on 8 November, reunion with my old friends, accompanying my mother to go to San Diego Hills, and some other schedules.
Today, I went along the day according to the plan. Well around 2 P.M., I drove my sister to training course. Well, the traffic quite jammed so I was trying to get home pretty fast to catch the 3 P.M. For that, I was being reckless while driving that causing an accident with motorbike. Well part of it is my faulty, but I believe the other part of it is caused by my eagerness to respect their professionalism.
Back to topic, surprised, I found that none was coming and none was calling. Well I thought that might be late caused by the traffic jam so I was waiting then. Two hours passed, I called the CSO of FM. Very shockingly, and he told me that my installation had been rescheduled. I am really disappointed till now how could they not telling me at least at the morning. The fact is that they didn’t call me. And I believe that the CSO didn’t ask for apologize. This is very disappointing of one recognized internet provider that was led by Billy Sindoro. If it is not caused by their well known reputation, I might have switched. It’s just too bad.
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